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Terms and Conditions

Thank you for visiting www.spartancamera.com (the “Site”), operated by Spartan Camera (“we” or “us”). Please carefully read these Terms of Use (“Terms”) so you understand how we operate this Site, what we can offer and how we can work together. Please also read our Privacy Policy. By using the Site and our Premium Service, you are agreeing to the Terms and Conditions and Privacy Policy posted at the time of your visit.

The Site

Spartan Camera’s Web Portal (the “Site”) is comprised of various different features available to you on the Site. These features include access to the Site, the ability to view your photos and videos, request HD photos and videos, over the air (OTA) firmware updates, and the ability to modify your camera’s settings remotely from your computer or cellular device. The Site and Spartan Camera Management App (“Mobile App”) operate with our Premium Service - a function that allows you to use your cellular cameras remotely.

Our Customers

The Site is free to use and can be accessed by anyone with or without a registered account, however, our certain services are only available to users with registered accounts (“Members”). You can visit the Site without registering and we will consider you a “Guest User.”

Guest Users can browse and purchase items from the store, but will not be able to earn rewards for purchases or redeem account specific rewards through our loyalty program nor will you be able to access the camera management section of the Site. Guest Users will not be able to purchase data without registering for an account. 

If you have purchased or acquired your Spartan camera through a source outside of the Site (dealer, giveaway, etc.), or used the "guest checkout" function you will need to become a Member in order to gain full access to the features available to you.

Membership Responsibilities

When you become a Member, you agree to the following:
  • You have provided true information when you registered to be a Member;
  • You have given us a valid email address, and we may confirm upon registration, or at any time thereafter, via a confirming e-mail which may require a response to complete your registration or keep it active;
  • You will notify us if something changes;
  • You are not breaking any laws when you use the Premium Services; and
  • You will not violate these Terms as a Member.

If you become a Member, you are responsible for the Content and activities in your account, for protecting your Content with a secure password and not sharing your password with anyone. We recommend using a combination of numbers, symbols and lower and upper case letters to create a secure password.

Spartan Camera reserves the right to terminate your Membership at any time (even if you’ve paid), without warning for any or no reason, with or without prior notice or explanation and without liability, and can even take legal action if needed.

For example, please note that it is our policy to terminate the accounts of Members who repeatedly infringe the intellectual property rights of others. We have a similar policy for Members who violate these Terms or commit illegal acts using the Site or Premium Services—although we may, in our discretion, instead deny, restrict or suspend access to all or any part of the Site or Premium Services or terminate a Member’s account when something similar occurs.

You may cease use of the Premium Services at any time. Even after you are no longer a Member, you will still be responsible for the promises you have made to us about your Content (defined below). You’ll be responsible for any damages that result from your breaking those promises as further outlined below.

Cost and Pricing

  • Visiting: There is no cost to visit the Site or to register as a Member.
  • Free Credit: Each newly registered Premium camera will add one free credit to your account providing full use of the portal services for one month for one camera. This is not applicable to all models.
  • Premium Service: These are in the form of monthly credits that you purchase online. A monthly credit will provide for a single camera to operate for one month against the web portal and in conjunction with our free mobile applications. If you are a user of one of these services, we consider you a “Paying Member.” All Terms apply unless explicitly stated.
  • Data Plan: The billing cycle of all data plans will start on the same date as the purchase date.

Data & Premium

Data plans are linked to a specific camera IMEI and SIM card ICCID. Changing your camera’s SIM card to a different SIM card is not recommended. Doing so may cause a loss in service and data connection. You will not be reimbursed for any loss of service that occurs if you swap SIM cards.

In certain circumstances, it may be necessary for you to exchange your camera's SIM card in order to maintain data service. Spartan Camera will provide a replacement SIM card for you in order to complete the SIM card replacement process. In the event that you fail to complete this process, Spartan Camera maintains the right to discontinue your data service.

Data plans purchased through Spartan Camera do not guarantee roaming coverage or any service outside of the home network.

Spartan Camera reserves the right to change the price of data for any reason at our discretion. We will not alter the price for existing contracts, however, we cannot guarantee that pricing will not change for new contracts or upon resigning. We are not liable for any cessation of service or change in service quality.

Premium Service

Premium Service is required in order to receive and view your camera’s photos and videos remotely via the Spartan Camera Management App. To access our Premium Service, you must purchase Premium Credits. You can find more information about Premium Credits here.

Spartan Shared Data Plans include Spartan Camera's Premium Service at no extra charge. 

Subscriptions
Spartan Camera offers subscriptions in the form of our Spartan Shared Data Plans and Pre-purchased Plans (“services”). These services include Premium Service at no extra charge.

There are two ways to purchase subscriptions:

  • Purchase data plan through the website through Camera Management
  • Pre-purchase plan with camera through the website (Only available when signed into a registered account) 

Subscriptions can be managed at any time by logging into your account on spartancamera.com, clicking on Camera Management, and selecting the Subscriptions tab.

Refunds and Cancellations

All data plan payments are final. You will not be refunded for unused data when canceling plans. You can cancel the data plan within 24 hours from the time of plan activation or plan renewal to receive a refund minus a $5 cancelation fee per device. Cancellation after 24 hours of plan activation or plan renewal will not be qualified for a refund. Refunds are not issued automatically. Customers can submit refund requests via email to support@spartancamera.com after they have canceled the data plan and camera.

If you move a camera from an existing plan to a new plan, no refund will be issued for the data remaining on the canceled plan. If you move the last camera from an existing plan to a new plan, and the plan is canceled within 24 hours of plan activation or renewal, you can submit a request for a refund minus the $5 cancellation fee per device.

In time periods during camera warranty, repair, and/or RMA shipping of Spartan cameras, Spartan Camera is not responsible for cellular data charges. This is the responsibility of the customer at all times. For more details, see our Manufacturer’s Limited Warranty.

Refunds and Cancellations for Pre-purchased Data Plans

Pre-purchased data plans can be refunded if the plan is unused and falls 30 days of original purchase. If you have activated your pre-purchased data plan, you can cancel the plan within 24 hours of the plan’s activation to request a refund, minus a $5 cancelation fee per device.

If it is after the 30 days of original purchase window, the plan will not be eligible for refund whether the plan was unused or activated and canceled within 24 hours. Any refund that can be issued will be applied to the customer’s account credit. 

 

Content Limits

Spartan Camera continues to grow and improve because of users like you (Thank you!). Each camera that consumes a monthly Premium Service Credit (“Premium Credit”) is provided with one month of photo uploads and other real-time interactions using the web portal and mobile applications. Photos are maintained on our server for up to 30 days before they are individually purged. There are no restrictions on the number of photos a camera can upload including thumbnails and high res images during the 30 days of operation. Your device wireless plan covers the bandwidth used and your Premium Credit provides complete use of the portal and mobile apps for your active devices.

Videos are maintained on our server for up to 7 days before they are individually purged. There are no restrictions on the number of videos a camera can upload during the 7 days of operation. Your device wireless plan covers the bandwidth used and your Premium Credit provides complete use of the portal and mobile apps for your active devices.

 

Content & Privacy

You retain all your rights to any Content you submit, upload or display on or while using the Site. This means that you own all the Content you post and are responsible for its settings:

  • Your content is considered private and not visible to other users or the public internet.
  • It is considered a misuse of the Premium Service to provide your user credentials publicly and doing so may result in termination of your account and removal of your content.
  • Providing direct links to your content is also prohibited.
  • By allowing your camera to upload photos, you are confirming that the Content is yours—no one else’s—and that the uploading and use of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or human rights of somebody else. If we learn that you are infringing others’ rights or are using Content that is not yours, Spartan Camera has the right to remove this Content and you agree that you are responsible for any costs associated with the infringement.
  • Spartan Camera may moderate Content. However, we are not responsible for what you have uploaded and we are under no obligation to modify or remove any inappropriate Content.
  • If you stop using the Premium Services, your Content may remain on the Site unless you actively remove your Content. Photos will be purged after a 30 day retention period automatically. Videos will be purged after a 7 day retention period automatically.
  • In order to continue to improve the Site and Premium Services, we may use software and other things on the Site that we own or that have been licensed to us (“Premium Software”). Spartan Camera has also created the look, feel and architecture of the Site and has posted certain images and videos (“Premium Content”). Together the Premium Content and Premium Software are the “Premium Materials.” Premium Materials are ours and remain ours. Except in viewing the Site, you agree that you will not copy, distribute, publicly perform, publicly display, reproduce or create derivative works from the Premium Software.
  • Our Webmaster and IT technicians reserve the right to investigate issues or problems on our server during the course of normal operation. This may mean that your content is visible to us during the diagnosis of said problems. We will take every precaution to maintain the privacy of your content at this time. If you are involved in a technical issue with the site software, it may be necessary to study your account settings and content during the diagnosis of the issue.
  • By submitting a review or rating through the Spartan Camera store, including through third-party applications in use on the spartancamera.com website, you consent to the use of this material for advertising purposes by Spartan Camera. Spartan Camera is not obligated to request permission for or to alert you to the use of this material. In addition, Spartan Camera is not obligated to remove, change, or otherwise edit this material though may do so upon request.

Limits on Use

  • It is a violation of these Terms to disrupt the Site or the way it functions, interfere with other Users’ enjoyment of the Site or Premium Services or use the Site to deceive, harass or solicit people.
  • It is also a violation to scrape the Site, fusker files or otherwise make any use of data mining, robots or similar data gathering and extraction tools.
  • It is up to Spartan Camera whether to terminate your use for violation of these prohibitions or similar activities.

 

Retention and Deletion

We keep your personal information only so long as we need it for the purposes for which it was collected, for the products and services that you are using, or to meet any legal requirements. We have retention standards, which meet these requirements. We destroy your personal information when it is no longer needed. Photo uploads by your camera devices are currently maintained for a 30 day period. Each night photos that are 30 days or older are purged from the server. Video uploads by your camera devices are currently maintained for a 7 day period. Each night videos that are 7 days or older are purged from the server. We urge you to maintain your own backups of your images/videos based on your particular needs.

Other Important Guidelines

  • These Terms and the Privacy Policy can change. Again, please carefully read this document and our other policies. We may announce if any “big” changes are made, but so long as you’ve used the Site after the change, regardless of any separate notice, you agree to the current posted version of the Terms.
  • Our Site is hosted in the US. There may be more or fewer protections for you in your country than here.
  • Software available in connection with the Site and services offered through the Site (the “Software”) is further subject to United States export controls. No Software may be downloaded from the Premium Services or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk.
  • These Terms are governed by, and interpreted in keeping with, the laws of the State of Georgia, regardless of any conflict of law provisions. You and Spartan Camera agree to submit to the exclusive jurisdiction of the courts located within the State of Georgia to resolve any dispute arising out of the Agreement or the Premium Services. YOU AND SPARTAN CAMERA HEREBY EACH KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING BUT NOT LIMITED TO ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD PARTY CLAIMS) ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT. FURTHER, EACH PARTY HERETO CERTIFIES THAT NO REPRESENTATIVE OR AGENT OF EITHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH PARTY WOULD NOT IN THE EVENT OF SUCH LITIGATION, SEEK TO ENFORCE THIS WAIVER OF RIGHT TO JURY TRIAL PROVISION. EACH OF THE PARTIES ACKNOWLEDGES THAT THIS SECTION IS A MATERIAL INDUCEMENT FOR THE OTHER PARTY ENTERING INTO THIS AGREEMENT.
  • As a Member of the Site, if you become aware of misuse of the Premium Services by any person, please email feedback@spartancamera.com and include a sample of the misuse.
  • You use the Site at your own risk and the Site and services are provided “AS IS.”
  • We are not saying that the Site will meet any of your specific needs or that you will get any particular results if you use the Site. We are not responsible for the conduct of other Users’ conduct on- or off-line.
  • We encourage you to always keep backups of your Content. Spartan Camera is not responsible if any of your Content is deleted, or if any modification, suspension or discontinuation of the Site or services causes you to lose any Content—even if you’re a Paying Member.
  • While we make an effort to keep the Site up and running at all times, we are not responsible for any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any User or Member communication, whether the result of our maintenance of the Site or any problems or technical malfunction of any network, servers, software or equipment, Internet traffic or any other failure of any nature.
  • We are not responsible for advertisements or applications or services that are posted on or through the Site, nor do we have any responsibility for the goods or services provided by our advertisers or via other websites or applications, including our print vendor.
  • Spartan provides cellular data usage estimates usage based on image or video file sizes and are not actual data usage as billed by cellular wireless carriers. Actual billed data will vary based on overhead, cellular network conditions including capacity and coverage potentially causing data transmission retries and ineffective attempts. Please also be aware that firmware updates to your camera processed over the cellular carrier network may also use your data allowance.

Things to Keep in Mind

Though everything in these Terms and in our Privacy Policy is a binding contract, we need to let you know the following:

  • Limitation on Liability. IN NO EVENT SHALL SPARTAN CAMERA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT DAMAGES ARISING FROM YOUR USE OF SPARTAN CAMERA SERVICES, EVEN IF SPARTAN CAMERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SPARTAN CAMERA’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO SPARTAN CAMERA FOR OUR SERVICES DURING THE TERM OF MEMBERSHIP.
  • Your Indemnity to Us. If you breach any of the representations made herein regarding your rights in the Content, or your uploading of Content violates any of the promises you have made, you agree to indemnify, defend and hold Spartan Camera, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site and Premium Services in violation of that and/or arising from any Content that you post on or through the Site and Premium Services.
  • Some Obligations Continue Even After You’ve Gone. Even if you close your account or we terminate your Membership, you will still be responsible for indemnifying us for breaches that took place while you used the Site and Premium Services. Obligations you owed to us and Users of the Site, which by their nature are intended to survive closing or termination, will survive.

Image Delivery

  • In order to comply with Internet and server protocols, any account that attempts to send images to an email address which repeatedly “bounces” or returns image messages as undeliverable will be blocked from service. Any email address associated with an account that results in a spam or violation of service report against Spartan Camera servers will be blocked from service.
  • Due to the nature of image transmission via wireless networks, Spartan Camera is not responsible for delays in, or reception of, images transmitted by any Spartan camera.
  • If you are using an MMS-to-email service provided by your wireless carrier and that service is discontinued or eliminated by your carrier, Spartan Camera is not responsible for the lack of this service or bound to provide a replacement.
  • We reserve the right to make changes without notice to the Premium Service.

 

GPS Data

All GPS data is provided to users with the understanding that it comes with no guarantees of accuracy or reliability. Spartan Camera and any affiliated brands or representatives shall not be held liable for any errors or inaccuracies of information received through this service. GPS information is provided as a service to customers only and carries with it no expressed or implied purpose of use. Spartan Camera and affiliates shall not be held liable for any decisions made or actions taken based on this data, including those that put the health or safety of users or others at risk. Liability for any claims or losses that may result from the use of this data lies solely with the end user.

Use of the anti-theft GPS feature costs approximately 60kb of data per week. By activating the anti-theft GPS feature, the customer agrees to this cost. The customer may opt out of the anti-theft GPS feature by turning off the camera locator.

 

Audio Recording

The Spartan Camera audio function is intended for use recording wild game only. It is not intended for use for surveillance purposes. Audio recording is covered by strict laws across the United States. Please be aware of local laws regarding Audio Recording. Spartan cameras are never to be used for purposes of recording conversation between two or more people. It is illegal to record a conversation between multiple people without the consent of at least one of the involved parties. In some states, the consent of all parties is required. They are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington. Please be advised that unlawful use of the recording feature can result in misdemeanor or felony charges depending on the state, the punishment for which can range anywhere from a fine to imprisonment.

The information in this document is subject to change without notice and should not be construed as a commitment by Spartan Camera. Spartan Camera assumes no responsibility for any errors that may appear in this document.

In no event shall Spartan Camera be liable for incidental or consequential damages arising from use of this document or the software and hardware described in this document.

This document and parts thereof must not be reproduced or copied without the written permission of Spartan Camera , and contents thereof must not be imparted to a third party nor be used for any unauthorized purpose. Contravention will be prosecuted.

Additional or updated copies of this document may be obtained from the Spartan Camera website. By using Spartan products and services you are agreeing to every provision of this Agreement whether or not you have read it.

 

SMS Messaging

By using our services, you agree to comply with the following terms and conditions regarding SMS consent. These terms are designed to protect your privacy and ensure compliance with applicable laws and regulations. Please read this section carefully before opting to receive SMS communications from us.

By providing your mobile phone number and opting to receive SMS communications from Spartan Camera, you consent to receiving text messages related to our products, services, promotions, offers, updates, and other relevant information. These SMS communications may include but are not limited to:

  • Order confirmations and updates
  • Service-related notifications
  • Marketing and promotional materials
  • Surveys and feedback requests

The frequency of SMS messages sent by Spartan Camera will vary depending on your interaction with our services and your consent preferences. We strive to ensure that our SMS communications are relevant, timely, and limited to what is necessary to enhance your experience with us.

Standard messaging and data rates may apply when receiving SMS messages from Spartan Camera, depending on your mobile carrier and plan. It is your responsibility to check with your mobile carrier for any applicable fees or charges.

You have the right to opt-out of receiving SMS communications from Spartan Camera at any time. To opt-out, simply follow the instructions provided within the SMS message or contact our customer support. Once you opt-out, you may receive a final confirmation message to confirm your request.

Your privacy and the security of your personal information are of utmost importance to us. We will handle your mobile phone number and other personal data in accordance with our Privacy Policy. We will not share, sell, or distribute your phone number to any third party for marketing purposes without your explicit consent.

We reserve the right to update or modify these SMS Consent Terms and Conditions from time to time. If we make any material changes, we will notify you through SMS or by other means as required by law. By continuing to receive SMS communications from Spartan Camera after such updates, you agree to be bound by the revised SMS Consent Terms.